1. An invoice will be sent with each order, prescription or work authorization filled.
2. A statement will be sent out following the end of the billing cycle, which runs from the 15th of the month to the 14th of the following month. It will list all invoices charged, payments received, credits issued during the month and balances due from the customer.
3. Any balance, or part of a balance, that is not paid in full within 30 days of a monthly statement will be subject to a service charge of two percent (2%) a month until the balance is paid in full.
4. All returned NSF checks will receive a $25.00 NSF fee and the NSF payment will place a CREDIT HOLD on account pending replacement payment with credit card, money order, or cashier’s check. 5. All accounts with outstanding balances over sixty (60) days will be placed on CREDIT ALERT, and any new work will be shipped COD until the overdue balance is paid in full. An additional COD fee will apply for COD deliveries. Customer is liable for additional charges applied.
6. All accounts with outstanding balances over ninety (90) days will be placed on CREDIT HOLD. All lab production and deliveries will be halted until the unpaid balance has been paid in full.
7. Any credit balance(s) that may arise must be used for laboratory services within sixty (60) days of the date of the credit balance(s).
8. Mastercard, Visa, Discover and American Express may be used to pay for each invoice, including part of or full balance of a monthly statement. I/We agree to pay reasonable attorney’s fees, court and collection costs if my account is referred for collection.
9. CREDIT ALERT and CREDIT HOLD policies are based on balances due across the entire Crown World affiliated entities, including our parent company and our companies. Being placed on hold at any of these entities will result in a credit hold with Crown World.
NO-FAULT REMAKE POLICY
Crown World Dental Lab is pleased to process all remakes or adjustments at no additional charge if requested within the warranty period and accompanied by the return of the original appliance.
An $18 Handling Fee is added every time a Partial, Denture, or Flipper order is processed. This fee applies for each new order, reset, return, and REMAKE.
Existing Crown World customers can order replacement supplies through our online portal. Please log in there where you will be able to order preprinted Rx, prepaid FedEx labels, shipping packaging and more.
If you don’t currently have an account, please fill out our customer inquiry form here, or call us at 866-497-3699.
Crown World is proud to offer free round-trip shipping on everything since 2016. This service is available within the continental USA.
Inbound shipping from your office to our lab is through FedEx overnight services. To process inbound shipping, please request prepaid FedEx labels from our Online Portal or by calling 866-497-3699. In an emergency, we can even email you a label.
Once your order is ready, schedule a FedEx pickup either through the portal or by calling our support line.
Outbound cases also ship for free. Most will ship via FedEx overnight, but for some locations and specific conditions, the product may ship with different carriers.
If you have any questions regarding your shipping preferences, if you are closed on particular days, or if you need to place your account on temporary shipping hold, please contact our customer service at 866-497-3699 for assistance.
For our Alaska and Hawaii customers, an additional charge will apply, and delivery times will be extended.
Crown World Dental Lab provides a NO-FAULT REMAKE POLICY for products that are still under warranty.
To process the warranty, simply submit a regular order for the product and write “REMAKE” on the physical Rx, or type “REMAKE” under the description of a digital Rx. Please provide a reason for the remake. For production accuracy, we cannot process a remake without knowing the reason the original order was not correct.
Some products will require the return of the original product to be redone at no charge. See the chart below:
